Shipping and T&C's
CANCELLATION OF ORDERS:
The rationale behind the cancellation provisions in the DSRs* is to allow the customer to inspect what they have purchased online.
*Distance Selling Regulations
Cancellations are not granted for any goods to which the customers themselves have caused damage. Please see our ‘Refunds/Exchange’ policy below if you believe your item has been delivered with a fault.
Cancellation period
Customers have fourteen working days after the day on which they received the goods to cancel their orders. After this day their cancellation rights end.
What customers must do if they want to cancel?
Customers are required to notify us in writing, if they want to cancel their order. Please send all written notices by email to studio@pipetdesign.com ASAP within the fourteen-day cancellation period.
Made to order items
Cancellations cannot be made on Personal orders, Commissions and Special Requests. Once PIPÉT has started to produce an order, the customer is contractually bound to honour their part of the contract, and orders cannot be cancelled.
Customers’ duty to take care of goods
Under the DSRs, customers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them.
Packaging
We ask customers to take care when opening the package, and ask customers to return goods with the original packaging.
Returning a cancelled order
When a customer returns the goods in accordance with the contract, the customer must take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. If you, the customer do not exercise reasonable care and the goods are damaged, claims may be against you for breach of this duty. If you, the customer fails to return the goods despite being required to by the contract, then we may have the right to claim against the customer for breach of contract.
All returns of cancelled goods must include a copy of the invoice so we have your complete order information. PIPÉT is not responsible for any shipments lost in transit. Therefore packages must be sent insured, must be traceable and must require a signature upon delivery.
For cancelled orders, the customer is responsible for the shipping cost of returning their item. (Standard delivery costs will be refunded on faulty goods only, or whereby goods do not comply within the contract or order).
Any additional services specifically requested such as gift-wrapping or express delivery may be withheld.
Refund of Payment
Refund of payment will be made to the customer as soon as the item being returned is received.
REFUNDS / EXCHANGES:
All items are quality checked in-house to make sure each product reaches you in satisfactory condition. If for any reason you are unhappy with the quality of your item please email full details of your query within 48 hours of receipt of the goods to: studio@pipetdesign.com
All returns must include a copy of the invoice so we have your complete order information. PIPÉT is not responsible for any shipments lost in transit. Therefore packages must be sent insured, must be traceable and must require a signature upon delivery.
Refunds cannot be made on Personal orders, Commissions and Special requests unless goods are found to be faulty on receipt. PIPÉT does not accept returns for any goods to which the customers themselves have caused damage. No refunds will be granted in this case. PIPÉT does not accept any liability for damage to the item caused whilst wearing or by misuse once used.
Returning goods for refund/exchange
Standard delivery costs may be reimbursed on faulty goods only, or whereby goods do not comply with the contract or order. This is at the discretion of PIPÉT and will be agreed on settling the query.
Any additional services specifically requested such as gift-wrapping or express delivery may be withheld.
Sale items
Refunds on ‘Sale’ or mark-down goods may only be granted if item is found to be faulty or in a less good condition than stated at time of purchase. Refunds may only be granted for a maximum of the final price paid at time of transaction.
If your purchase was made with a promotional discount or special offer, the maximum amount that may be refunded is the final price paid at time of transaction with that offer.
Exchanges
We want you to be happy with your purchase, and will try to replace your damaged item for the same product. If you would like to discuss an exchange please notify in writing by email at studio@pipetdesign.com
If the item you need to exchange is out of stock, we will aim to give you the quickest delivery date for a replacement. Depending on availability, PIPÉT may also offer you an alternative item of similar value.
Our Refund / Exchange policy lasts 30 days from date of purchase. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
E-Gift Cards
Please read our full FAQs on our E-Gift Cards here:
https://pipetdesign.com/pages/faqs-help-with-my-gift-card
Christmas refunds and exchanges
We are extending our Refund / Exchange period over the festive season. All gift purchases made throughout December will be eligible for exchange or refund until the 31st January the following month. Full terms and conditions apply.
Umbrella Manufacturer's Repair or Replace Guarantee
All our handmade Umbrellas come with a one year warranty and are guaranteed against any manufacturing defects within that time. If the product proves to be defective due to poor materials or workmanship we will repair the product in the first instance, or replace the product if more cost effective.
If the product becomes scratched, stained or damaged in any way as a result of normal wear and tear, deliberate or accidental damage. We may be able to arrange a repair or restore subject to our manufacturers normal repair/service fee.
Please contact us with your full order information: studio@pipetdesign.com
Large Items - Umbrellas. It is with regret that we are unable to deliver our Full Length Umbrellas outside of the United Kingdom due to high delivery costs associated with extra large items.
PROMOTIONAL / DISCOUNT CODES:
Promotional or Discount codes may be offered on certain goods purchased online. You will be asked to enter the code at the final checkout stage, where the discount will be applied.
Each individual code lasts for a limited period as stated at time of offer. Once the date has expired the code will no longer be valid. Any promotional or discount codes apply only whilst stocks last and are subject to full terms and conditions.
Refund or exchange for promotional or discount codes
Exchanges may be made on similar items of the same value depending on stock availability.
If your purchase was made with a promotional discount or special offer, the maximum amount that may be refunded is the final price paid at time of transaction with that offer.
GENERAL TERMS AND CONDITIONS:
Delivery
We aim to send out items in stock within 24 hours of confirming your order.
Out of stock items, or any orders placed on behalf of a personal request, commission, or involving alterations to artwork may take longer due to design time needed, and will be communicated to the customer.
Large Items - Umbrellas. It is with regret that we are unable to deliver our Full Length Umbrellas outside of the United Kingdom due to high delivery costs associated with extra large items.
Delivery service > PLEASE CLICK THROUGH FOR OUR DELIVERY INFORMATION
PIPÉT is not responsible for any custom or import charges or taxes that may occur. Any such charges are to be paid by the importer (the customer) in their country.
PIPÉT reserves the right to change or use an alternative delivery service without notice. Any changes that may affect delivery of a purchase will be communicated to the customer as soon as possible.
Descriptions / Content:
The size and shape descriptions given to each item are an approximate guide only. PIPÉT accepts no liability for any variance that may appear during production.
Manufacture
The high quality silk used to produce our items is a natural product, and slubs may appear in the weave. These slubs are not a defect, but occur naturally in the cloth.
Representation
The images and photographs featured of the products are shown with intent to represent the product as closely as possible.* Whilst every care has been taken to ensure the portrayal of items is accurate and correct, PIPÉT does not accept any claims (within reason**) for misrepresentation of goods.
*With exception of any styling effects or displays where the product may/is intended to appear different.
**Within Reason- where that the actual product delivered is mistakenly different the to image shown or described.
Copyright
All content on this website, including, but not limited to all print designs, images, photographs, and informational content are the copyright ©pipetdesign and may not be reproduced in any form without prior written consent from Gina Pipét.
If you would like to use any images or content included on this site or any relating PIPÉT websites/ Blogs/ Publications, please send your request to: gina@pipetdesign.com
Press Loans
If you would like to feature any of the products you have seen here by PIPÉT from either the current or previous collections, please email to check availability at: gina@pipetdesign.com
PIPÉT reserves the right to modify the Terms and Conditions from time to time without notice.
