FAQs Help with my Gift Card
HOW DO I REDEEM MY GIFT CARD?
When making a purchase online, a customer can redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.
When a customer redeems a gift card, the checkout displays one of the following options:
- If the balance available on the gift card is greater than or equal to the order total, then the customer can click Complete order.
- If the balance available on the gift card is less than the order total, then the customer is prompted to choose a second payment method for the balance before placing the order.
DO I HAVE TO SPEND THE FULL AMOUNT?
A gift card holds a balance, which can be spent over more than one order.
The balance will remain on your card for use until the expiry date.
HOW CAN I BUY A GIFT CARD FOR A FRIEND?
If you are buying a gift card for someone else, you simply need to forward the gift card email to the recipient.
CAN I GET A PHYSICAL CARD?
Our gift cards are in digital format and will be sent via email.
WHY DOES MY GIFT CARD LOOK DIFFERENT TO WHAT I PURCHASED?
The software used to generate the gift cards uses one main image for all cards. The amount purchased will be shown on each card, along with the unique reference code and expiry date.
CAN I EXCHANGE MY GIFT CARD FOR CASH?
No, you can’t exchange gift cards for cash.
WILL MY GIFT CARD EXPIRE?
Gift cards are valid for a period of 1 year from date of purchase.
CAN PIPÉT GIFT CARDS BE USED ELSEWHERE?
Gift cards can be redeemed online at pipetdesign.com only.
RETURNING ITEMS BOUGHT ONLINE
For items bought online with a gift card, we ask you return the item with proof of purchase and you’ll be refunded the amount onto the same gift card to the correct value. We are unable to refund the cost of delivery for items unless the item is faulty or damaged.
MY GIFT CARD EXPIRED BEFORE I COULD USE IT, WHAT CAN I DO?
Please get in touch and we will see how we can help.
USING GIFT CARDS
CAN A GIFT CARD BE USED MORE THAN ONCE?
Yes, provided there is still a balance remaining on the card.
CAN MORE THAN ONE GIFT CARD BE USED TOWARDS A PURCHASE?
Yes. A customer can redeem another gift card during checkout.
CAN A GIFT CARD BE USED TO BUY A GIFT CARD?
No, you can't use a gift card to buy another gift card.
CAN A GIFT CARD BE USED TO PAY FOR SHIPPING AND TAXES?
Yes, gift cards are applied to the final order total which includes shipping and taxes.
CAN I APPLY A DISCOUNT CODE TO THE PURCHASE OF A GIFT CARD?
It depends. Most discounts cannot be applied to gift cards. The exception is a product specific discount where the product is a gift card.
CAN GIFT CARDS BE USED IN CONJUNCTION WITH A DISCOUNT CODE?
Yes, gift cards are a form of payment.