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Exchange & Returns

Christmas refunds and exchanges

We are extending our Refund / Exchange period over the festive season. All gift purchases made throughout December will be eligible for exchange or refund until the 31st January 2017. Full terms and conditions apply.

FAQ'S:
  • Cancellation of your order
  • Refund & Exchanges
  • Returning your goods
  • Promotional and discount codes
  • Descriptions / Content
  • Manufacture
  • Representation

Cancellation of your order

I've changed my mind. Can I cancel an order even though its been received?

The rationale behind the cancellation provisions in the Distance Selling Regulations (DSRs) is to allow the customer to inspect what they have purchased.

Cancellations are not granted for any goods received to which the customers themselves have caused damage. Please see our ‘Returns/Exchange’ policy below if you believe your item has been delivered with a fault.

How long is the cancellation period?
Customers have fourteen working days after the day on which they received the goods to cancel their orders. After this day their cancellation rights end.

What must I do if I want to cancel my order?
Customers are required to notify us in writing, if they want to cancel their order. Please send all written notices by email to gina@pipetdesign.com ASAP within the fourteen-day cancellation period.

What if my item is 'Made to order', can I still cancel it?
Cancellations cannot be made on Personal orders, Commissions and Special requests. Once PIPÉT has started to produce an order, the customer is contractually bound to honour their part of the contract, and orders cannot be cancelled.

The customers’ duty to take care of goods:
Under the DSRs, customers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them.

Packaging
We ask customers to take care when opening the package, and ask customers to return goods with the original packaging.

How do I return a cancelled order?
When a customer returns the goods in accordance with the contract, the customer must take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. If you, the customer do not exercise reasonable care and the goods are damaged, claims may be against you for breach of this duty. If you, the customer fails to return the goods despite being required to by the contract, then we may have the right to claim against the customer for breach of contract.

What must I include in the package?
All returns of cancelled goods must include a copy of the invoice so we have your complete order information. PIPÉT is not responsible for any shipments lost in transit. Therefore packages must be sent insured, must be traceable and must require a signature upon delivery.

For cancelled orders, the customer is responsible for the shipping cost of returning their item. (Standard delivery costs will be refunded on faulty goods only, or whereby goods do not comply within the contract or order).
Refund of any additional services specifically requested such as gift-wrapping or express delivery may be withheld.

When will refund of payment be made?
Refund of payment will be made to the customer as soon as possible after an order is cancelled and returned goods are received.

Refunds / Exchanges

Our Refund / Exchange policy lasts 30 days from date of purchase. If 30 days have passed since your purchase, unfortunately we may not be able to offer you a refund or exchange.

Quality assured
All items are quality checked in-house to make sure each product reaches you in satisfactory condition. If for any reason you are unhappy with the quality of your item please email full details of your query within 48 hours of receipt of the goods to: gina@pipetdesign.com

What must I include with my returned goods?
All returns must include a copy of the invoice so we have your complete order information. PIPÉT is not responsible for any shipments lost in transit. Therefore packages must be sent insured, must be traceable and must require a signature upon delivery.

When can goods not be refunded? Refunds cannot be made on Personal orders, Commissions and Special requests unless goods are found to be faulty on receipt.

PIPÉT does not accept returns for any goods to which the customers themselves have caused damage. No refunds will be granted in this case. PIPÉT does not accept any liability for damage to the item caused whilst wearing or by misuse once used.

How do I returning goods for refund/exchange?
Standard delivery costs may be reimbursed on faulty goods only, or whereby goods do not comply with the contract or order. This is at the discretion of PIPÉT, and will be agreed on settling the query.
Any additional services specifically requested such as gift-wrapping or express delivery may be withheld.

Refund on Sale / Special offer items
Refunds on ‘Sale’ or mark-down goods may only be granted if item is found to be faulty or in a less good condition than stated at time of purchase. Refunds may only be granted for a maximum of the final price paid at time of transaction.

If your purchase was made with a promotional discount or special offer, the maximum amount that may be refunded is the final price paid at time of transaction with that offer.

Exchanges
We want you to be happy with your purchase, and will try to replace your damaged item for the same product. If you would like to discuss an exchange please notify in writing by email at gina@pipetdesign.com

What if the item I want is out of stock? If the item you need to exchange is out of stock, we will aim to give you the quickest delivery date for a replacement. Depending on availability, PIPÉT may also offer you an alternative item of similar value.

Promotional and discount codes

Promotional or Discount codes may be offered on certain goods purchased online. You will be asked to enter the code at the final checkout stage, where the discount will be applied.

Each individual code lasts for a limited period as stated at time of offer. Once the date has expired the code will no longer be valid. Any promotional or discount codes apply only whilst stocks last and are subject to full terms and conditions.

Refund or exchange for promotional or discount codes

Exchanges may be made on similar items of the same value depending on stock availability. If your purchase was made with a promotional discount or special offer, the maximum amount that may be refunded is the final price paid at time of transaction with that offer. Full terms and conditions apply.

Descriptions / Content:
The sizes and shape descriptions given to each item are an approximate guide only. PIPÉT accepts no liability for any variance that may appear during production.

Manufacture:
The high quality silk used to produce our items is a natural product and slubs may appear in the weave. These slubs are not a defect, but occur naturally in the cloth.

Representation:
The images and photographs featured of the products are shown with intent to represent the product as closely as possible.* Whilst every care has been taken to ensure the portrayal of items is accurate and correct, PIPÉT does not accept any claims (within reason**) for misrepresentation of goods.

*With exception of any styling effects or displays where the product may/is intended to appear different.
**Within Reason- where that the actual product delivered is mistakenly different the to image shown or described.

PIPÉT reserves the right to modify the Terms and Conditions from time to time without notice.

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