How to Order Fabric by the Meter - FAQ's
General Terms & Conditions
All fabrics in the PIPÉT collection are printed to order in the UK. Available in a high quality Cotton, Silk and Furnishing Velvet our interior fabrics and accessories are the go to choice for interior designers and decorators of high end residential projects. Read our helpful FAQ's below on how to place an order with us.
What is the minimum amount of fabric I can order?
Our minimum order requirement is 1m. You can order in full meter increments. All our fabrics are printed to order, and we are able to offer extremely low minimum runs at competitive prices.
How much fabric should I order?
This depends on your project. All fabrics are made to order, and we don’t hold any extra stock.
We advise you to take into consideration the pattern repeat for each design and always allow extra meterage for shrinkage and contingency. Fabric colour and appearance may vary slightly between batches, so we recommend using fabric only from the same production run.
Why do I need to add extra to my order?
It is important to allow for shrinkage when ordering. Shrinkage can be upto 10% on most fabrics, however the degree of shrinkage is not exact. Shrinkage occurs in the washing and finishing stages after printing. It can vary between batches and fabric bases.
I need more fabric, can I place a reorder?
All fabrics are made to order and you are welcome to order the minimum amount. We don’t hold any extra stock. Please be aware that fabric colour and appearance may vary slightly between batches, so please consider this in your project. We recommend using fabric only from the same production run.
How do I place an order?
Online orders will placed through the shop on our website - pipetdesign.com. If you are submitting your order by phone or email, you will receive a pro-forma invoice. Payment will need to be received and cleared before your order is processed.
How can I pay for my order?
You can pay direct through the shop on our website - pipetdesign.com.
If you are submitting your order by phone or email, you will receive a pro-forma invoice, payable by bank transfer.
How soon can I expect my fabric order?
Our current lead time is 3-4 weeks. All fabrics are printed to order. We will be in touch to arrange a delivery time.
Please allow additional time if ordering samples and test prints.
Can I place an order if I live outside the UK?
INTERNATIONAL CUSTOMERS Fabrics & Swatches - TBC.
CHOOSING A DESIGN & FABRIC
What should I consider when choosing a design?
Designs vary in scale and size, making them more suitable for certain uses over others. You can check the pattern repeat size for each design and use this as a guide to see how large the print will be against your project.
We advise to think about straight lines and geometric designs within your project. Due to the printing method there may be more risk of distortion thought weave movement than is visible in an all over design.
What does the ‘Pattern Repeat’ mean?
The pattern repeat refers to the size of the repeating image.
Depending on your project, you may need to cut the fabric in accordance with the pattern - i.e to match up seams or line up the design. The pattern repeat differs between all designs and is measured in width and height.
What fabric base should I use?
Our high quality fabric bases are UKAS tested to British standards and we offer a range of fabrics for use on domestic upholstery, curtains, bedding and soft furnishings*. We recommend checking your requirements and it is yours or your third party’s responsibility to ensure this is fit for purpose.
Fit for Purpose; the customer must satisfy themselves that any product supplied by the Company is fit for purpose for which the customer purchases it for.
*Please refer to the individual Fabric Specifications Guidelines for suggested suitability.
SAMPLING AND SWATCHES
Can I see a sample of the fabric before ordering?
Please contact us before placing your order if you would like to see a sample. Where available we will send a small sample cutting for your reference. Charges may apply for larger samples.
How do I know what my fabric will look like?
We recommend printing a strike off (1m min) before proceeding with any large production orders or where colour is critical. Please note, that whilst we do everything we can to ensure an accurate match, we cannot gaurantee the final outcome of the print or colours due to changes in inks and technology beyond our control. There may be a slight variation in print outcomes between sample swatches and batches.
ALTERATIONS & CANCELLATIONS
Can I change or cancel a fabric order?
All our fabrics are printed to order and cannot be changed or cancelled once confirmed. We aim to process all orders as soon as they are received to allow for the best possible timings. Once payment has been made and production commenced we are therefore unable to cancel any orders. We recommend checking swatches or making a sample print prior to placing your order.
I made a mistake when ordering, how can I change it?
We aim to process all orders as soon as they are received to allow for the best possible timings.
Please contact us within 24 hours of placing your order, and we will advise if possible to accept the change to your current order. Any alterations or New Orders may be subject to a charge, and a new invoice will be raised. Delivery times may be revised depending on required adjustment.
RECEIVING MY ORDER
How will I receive my order?
All fabrics will be delivered on the roll unless otherwise advised.
I’ve just received my order, what do I do now?
We ask customers to check all fabrics or products within 24 hours. All orders are sent either in a box, package or on the roll depending on quantity and item. Please be careful when opening the package not to damage the fabric. Any damages caused by the customer cannot be refunded. Once cut or processed, the fabric is considered to be accepted, and cannot be returned.
My package has arrived damaged - what should I do?
If your package has arrived damaged, please contact us within 24 hours of receipt with photos and details of the issue. Please leave the package in the state you received it. If opened we may be unable to pursue the issue further with the courier company.
I have an issue with my order, what should I do?
We ask all customers to check all fabrics or products within 24 hours of receipt. If you discover an issue with the order please write to us within 48hours. Once cut or processed the fabric is considered accepted, and cannot be returned. Any damages found caused by the customer cannot be refunded.
For further enquiries please contact the studio directly and we will assist you directly: firstname.lastname@example.org