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How to Order Fabric by the Meter - FAQ's

General Terms & Conditions

All fabrics in the PIPÉT collection are printed to order in the United Kingdom. We recommend reading our helpful FAQ's below before placing your order. 

 

ORDERING FABRIC

What is the minimum amount of fabric I can order?

Our minimum order requirement is 1m. You can order in full meter increments.

 

How much fabric should I order?

This depends on your project. All fabrics are made to order, and we don’t hold any extra stock.

We advise you to take into consideration the pattern repeat for each design and always allow extra meterage for shrinkage and contingency. Fabric colour and appearance may vary slightly between batches, so we recommend using fabric only from the same production run.

 

Why do I need to add extra to my order?

It is important to allow for shrinkage when ordering. Shrinkage can be upto 10% on most fabrics, however the degree of shrinkage is not exact. Shrinkage occurs in the washing and finishing stages after printing. It can vary between batches and fabric bases.

 

I need more fabric, can I place a reorder?

All fabrics are made to order and you are welcome to order the minimum amount. We don’t hold any extra stock. Please be aware that fabric colour and appearance may vary slightly between batches, so please consider this in your project. We recommend using fabric only from the same production run.

 

How do I place an order?

Orders up to 10m (UK) can be placed through our online shop on our website - pipetdesign.com.

Orders over 10m (including Trade or International customers) must be placed directly with the studio either by phone or email: studio@pipetdesign.com

Once your order and delivery details have been confirmed, a pro-forma invoice will be issued. Payment will need to be received and cleared in full before your order is processed.

 

How can I pay for my order?

For orders up to 10m you can pay direct by selecting the fabric of your choice in our shop on our website - pipetdesign.com.

If you are submitting your order by phone or email, you will receive a pro-forma invoice, payable by Bank transfer.

 

How soon can I expect my fabric order?

All fabrics are printed to order. Our current lead time is 4-6 weeks. We will be in touch to arrange a delivery time.

Please allow additional time for your project if ordering samples, test prints and strike offs. 

 

INTERNATIONAL CUSTOMERS

Can I place an order if I live outside the UK?

We deliver to a wide range of European and Worldwide destinations. Please contact the studio direct studio@pipetdesign.com if you would like to place an order for delivery outside of the UK.  

 

How can I view your fabrics before ordering?

Fabrics swatches of all our designs can be ordered on our online shop subject to availability.

 

CHOOSING A DESIGN & FABRIC

What should I consider when choosing a design?

Designs vary in scale and size, making them more suitable for certain uses over others. You can check the pattern repeat size for each design and use this as a guide to see how large the print will be against your project.

We advise to think about straight lines and geometric designs within your project. Due to the printing method there may be more risk of distortion thought weave movement than is visible in an all over design.

 

What does the ‘Pattern Repeat’ mean?

The pattern repeat refers to the size of the repeating image.

Depending on your project, you may need to cut the fabric in accordance with the pattern - i.e to match up seams or line up the design. The pattern repeat differs between all designs and is measured in width and height.

 

What fabric base should I use?

Our high quality fabric bases are UKAS tested to British standards and we offer a range of fabrics for use on domestic upholstery, curtains, bedding and soft furnishings*. We recommend checking your requirements and it is yours or your third party’s responsibility to ensure this is fit for purpose.

Fit for Purpose; the customer must satisfy themselves that any product supplied by the Company is fit for purpose for which the customer purchases it for.

*Please refer to the individual Fabric Specifications Guidelines for suggested suitability.

 

SAMPLING AND SWATCHES

Can I see a swatch of the fabric before ordering?

Fabrics swatches of all our designs can be ordered on our online shop subject to availability.

Due to the bespoke nature of our products we are unable to offer returns on printed fabrics. This is why we advise ordering a swatch before placing your order.

Please note, that whilst we do everything we can to ensure an accurate match, we cannot guarantee the final outcome of the print or colours due to changes in inks and technology beyond our control. There may be a slight variation in print outcomes between sample swatches and batches. 

 

I'm ordering on behalf of my client - Are larger samples available?

We offer special services for Trade clients and industry professionals.

Please contact us if you would like to see a larger swatch of your chosen fabric. Where available we can arrange to loan returnable sample hangers for a small fee.

 

How do I know what my final fabric will look like?

We recommend printing a strike off (1m minimum) immediately before proceeding with any large production orders or where colour is critical. Please note, that whilst we do everything we can to ensure an accurate match, we cannot guarantee the final outcome of the print or colours due to changes in inks and technology beyond our control. There may be a slight variation in print outcomes between sample swatches and batches.

 

ALTERATIONS & CANCELLATIONS

Can I change or cancel a fabric order?

All our fabrics are printed to order and cannot be changed or cancelled once confirmed. We aim to process all orders as soon as they are received to allow for the best possible timings. Once payment has been made and production commenced we are therefore unable to cancel any orders. We recommend checking swatches or making a sample print prior to placing your order.

 

I made a mistake when ordering, how can I change it?

Please contact us within 24 hours of placing your order, and we will advise if possible to accept the change to your current order. Any alterations or New Orders may be subject to a charge, and a new invoice will be raised. Delivery times may be revised depending on required adjustment.

 

RECEIVING MY ORDER 

How will I receive my order?

All fabrics will be delivered in a packet or roll. Please select your delivery option and advise any special requests when placing your order.

 

I’ve just received my order, what do I do now?

We ask customers to check all fabrics or products within 24 hours of receipt. Please be careful when opening the package not to damage the fabric. Any damages caused by the customer cannot be refunded. Once cut or processed, the fabric is considered to be accepted, and cannot be returned.

 

My package has arrived damaged - what should I do?

If the goods are attempted to be delivered in damaged state or in visibly poor condition which you believe to have happened in transit then we advise you not to accept the delivery. 

Please check with the courier delivering for advice on rejecting the goods on this grounds. Once signed for you may be considered as accepting the goods in the condition delivered.

If you discover your goods have arrived damaged, please contact us within 24 hours of receipt with photos and details of the issue. Please leave the package in the state you received it. If opened we may be unable to pursue the issue further with the courier company.

 

I have an issue with my order, what should I do?

We ask all customers to check all fabrics or products within 24 hours of receipt. If you discover an issue with the order please write to us within 24 hours. Once cut or processed the fabric is considered accepted, and cannot be returned. Any damages found caused by the customer cannot be refunded.

 

TRADE ACCOUNTS

We welcome trade customers and are able to offer trade clients and industry professionals special discounts on our products. 

Please contact us to apply for an account at studio@pipetdesign.com

 

CONTACT US

For further enquiries please contact the studio directly and we will assist you directly: studio@pipetdesign.com

 

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