How to Order Fabric by the Meter - FAQ's
General Terms & Conditions
All fabrics in the PIPÉT collection are printed to order in the United Kingdom. Please read our helpful FAQ's below before placing your order.
What is the minimum amount of fabric I can order?
Our minimum order requirement starts at 1m. You can order in full meter increments.
How much fabric should I order?
This depends on your project. All fabrics are made to order, and we don’t hold any extra stock.
We advise you to take into consideration the pattern repeat for each design and always allow extra meterage for shrinkage and contingency. Fabric colour and appearance may vary slightly between batches, so we recommend using fabric only from the same production run.
Why do I need to add extra to my order?
It is important to allow for shrinkage when ordering. Shrinkage can be upto 10% on most fabrics, however the degree of shrinkage is not exact. Shrinkage occurs in the washing and finishing stages after printing. It can vary between batches and fabric bases.
I need more fabric, can I place a reorder?
All fabrics are made to order and you are welcome to order the minimum amount. We don’t hold any extra stock. Please be aware that fabric colour and appearance may vary slightly between batches, so please consider this in your project. We recommend using fabric only from the same production run.
How do I place an order?
Orders are placed directly with the studio either by phone or email: firstname.lastname@example.org
We are happy to discuss your project requirements and recommend arranging a swatch or sample in advance of placing your order.
Once your order details have been confirmed, a pro-forma invoice will be issued. Payment will need to be received and cleared in full before your order is processed.
How can I pay for my order?
Customers will receive a pro-forma invoice, payable by bank transfer.
How soon can I expect my fabric order?
All fabrics are custom printed to order. We advise a lead time of 4-6 weeks, however this is dependent on fabric type and production capacity and will be confirmed at time of order.
Please allow additional time for your project if ordering samples, test prints and strike offs.
Can I place an order if I live outside the UK?
Please contact the studio directly email@example.com if you would like to place an order for delivery outside of the UK.
How can I view your fabrics before ordering?
Digital fabric swatches and specifications of all our designs can be downloaded through our website via a Trade Account.
Physical fabric swatches are subject to availability, however we are happy to arrange hanger loans or appointments to present the collection.
CHOOSING A DESIGN & FABRIC
What should I consider when choosing a design?
Designs vary in scale and size, making them more suitable for certain uses over others. You can check the pattern repeat size for each design and use this as a guide to see how large the print will be against your project.
We advise to think about straight lines and geometric designs within your project. Due to the printing method there may be more risk of distortion thought weave movement than is visible in an all over design.
What does the ‘Pattern Repeat’ mean?
The pattern repeat refers to the size of the repeating image.
Depending on your project, you may need to cut the fabric in accordance with the pattern - i.e to match up seams or line up the design. The pattern repeat differs between all designs and is measured in width and height.
What fabric base should I use?
We offer a range of high quality fabrics for use on domestic upholstery, curtains, bedding and soft furnishings as well as Contract grade bases. We recommend checking your requirements and it is yours or your third party’s responsibility to ensure this is fit for purpose.
Fit for Purpose; the customer must satisfy themselves that any product supplied by the Company is fit for purpose for which the customer purchases it for.
We are able to recommend UKAS certified testing houses which can run a full range of testing regimes.
SAMPLING AND SWATCHES
Can I see a swatch of the fabric before ordering?
Digital fabric swatches and specifications of all our designs can be downloaded through our website via a Trade account. Physical fabric swatches are subject to availability depending on the design and base choice.
Due to the bespoke nature of our products we are unable to offer returns on printed fabrics. This is why we advise ordering a swatch before placing your order.
Please note, that whilst we do everything we can to ensure an accurate match, we cannot guarantee the final outcome of the print or colours due to changes in inks and technology beyond our control. There may be a slight variation in print outcomes between sample swatches and batches.
I'm ordering on behalf of my client - Are larger samples available?
We offer special services for Trade clients and industry professionals.
Please contact us if you would like to see a larger swatch of your chosen fabric. Where available we can arrange to loan returnable sample hangers for a small fee.
How do I know what my final fabric will look like?
We recommend printing a test strike-off immediately before proceeding with any large production orders or where colour is critical. Please note, that whilst we do everything we can to ensure an accurate match, we cannot guarantee the final outcome of the print or colours due to changes in inks and technology beyond our control. There may be a slight variation in print outcomes between sample swatches and batches.
ALTERATIONS & CANCELLATIONS
Can I change or cancel a fabric order?
All our fabrics are printed to order by industry specialists and cannot be changed or cancelled once confirmed. We aim to process all orders as soon as they are received to allow for the best possible timings. Once payment has been made and production commenced we are therefore unable to cancel any orders. We recommend checking swatches or making a sample print prior to placing your order.
I made a mistake when ordering, how can I change it?
Please contact us ASAP and we will advise if it's possible to change your current order. Any alterations or New Orders may be subject to a charge, and a new invoice will be raised. Delivery times may be revised depending on required adjustment.
RECEIVING MY ORDER
How will I receive my order?
All fabrics will be delivered in a packet or roll. Please advise any special requests when placing your order.
I’ve just received my order, what do I do now?
We ask customers to check all fabrics or products within 24 hours of receipt. Please be careful when opening the package not to damage the fabric. Any damages caused by the customer cannot be refunded. Once cut or processed, the fabric is considered to be accepted, and cannot be returned.
My package has arrived damaged - what should I do?
If you discover your goods have arrived damaged, please contact us within 24 hours of receipt with photos and details of the issue. Please leave the package unopened, in the state you received it. If opened we may be unable to pursue the issue further with the courier company.
I have an issue with my order, what should I do?
We ask all customers to check all fabrics or products within 24 hours of receipt. If you discover an issue with the order please write to us within 24 hours. Once cut or processed the fabric is considered accepted, and cannot be returned. Any damages found caused by the customer cannot be refunded.
Access to our Trade Area includes Collection Previews, Downloadable Fabric Specs and Hanger Loans.
Please contact us to apply for an account at firstname.lastname@example.org
For further enquiries please send us a brief outline of your project requirements and we will be happy to assist you directly: email@example.com